FAQ

1. What payment methods do you accept?

We accept payments via iDEAL and Bancontact.

2. How long will it take to receive my order?

Delivery times may vary depending on your location, but in general, you can expect to receive your order within 3-7 business days.

3. What is your return policy?

We offer a 14-day return policy on all items. If you’re not satisfied with your purchase for any reason, you can return it for a full refund or exchange. Items must be in their original condition.

4. Do you ship internationally?

We ship throughout the EU. Shipping rates and delivery times may vary depending on your location.

5. What if an item is out of stock?

If an item is out of stock, you can sign up to be notified when it becomes available again. We also offer similar styles that you may be interested in.

6. How do I know what size to order?

We provide detailed size charts for each product to help you find the right fit. If you have any questions or need assistance, please contact us per email on info@preaux.nl.

7. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but please note that orders may already be in transit.

8. How can I contact customer service?

You can contact us via email on info@preaux.nl or using the contact form.